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Home Health Services

Home Health ServicesHome Health ServicesHome Health Services

Our compassionate care and reliable support for developmental disabilities create opportunities for brighter futures through our committed personal care assistance.

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Hello

ABOUT US

At New Horizons Residential & Care Services, we are dedicated to providing compassionate care and personal care assistance in the comfort of your home. As a certified Home Health Agency and Independent Provider through the Ohio Department of Medicaid (DODD), we specialize in delivering support for developmental disabilities.

Discover newhorizonsrcs.com

Teacher helping a boy in a wheelchair paint at a table.

OUR SERVICES

Respite Care (Children & Adults) offers compassionate care by providing short-term relief for caregivers while ensuring your loved one receives attentive, quality care. Our Residential & Community Support services include personal care assistance with daily living skills, supervision, and community engagement. We also specialize in support for developmental disabilities, creating personalized care plans tailored to each individual’s needs. Our assistance with daily living covers personal hygiene, meal preparation, medication reminders, transportation assistance, and companionship.

Confident woman with braided hair and hoop earrings in a striped shirt.

👩🏾‍⚕️ MEET THE OWNER

At New Horizons Residential & Care Services, we are dedicated to providing compassionate care and personal care assistance in the comfort of your home. As a certified Home Health Agency and Independent Provider through the Ohio Department of Medicaid (DODD), we specialize in delivering support for developmental disabilities.

About newhorizonsrcs.com

Two boys with glasses playing with a butterfly toy on a board.

Our Mission

Our mission is to deliver compassionate care through person-centered residential and care services that truly empower individuals to lead safe, fulfilling lives. We strive to create a nurturing environment where each person's unique needs, preferences, and dignity are respected, allowing them to thrive and maintain their independence. By providing personalized support, including personal care assistance and specialized support for developmental disabilities, we aim to foster a sense of belonging and well-being for every individual we serve.

A nurse warmly interacts with an elderly man holding a cane.

Our Team

Our team is dedicated to delivering compassionate care that focuses on the individual, always with integrity. Each member of our staff is carefully chosen to uphold the highest standards of professionalism, reliability, and respect while providing personal care assistance. We recognize that inviting someone into your home requires a significant level of trust. That's why our trained and experienced caregivers are committed to offering safe and supportive services, customized to meet each individual’s unique needs, including specialized support for developmental disabilities.

A nurse warmly interacts with a smiling child in a wheelchair.

Our Vision

Our goal is to establish ourselves as a respected leader in residential and care services, particularly in providing compassionate care and personal care assistance. We are dedicated to maintaining the highest standards of integrity, ensuring that every interaction is built on trust and transparency. Our team demonstrates exceptional professionalism, offering personalized care that meets the unique needs of each individual, including essential support for developmental disabilities. Through our unwavering commitment to excellence, we aim to foster a nurturing environment where residents and clients feel valued, supported, and empowered in all aspects of their lives.

Why Choose us

Nurse checking an elderly man's blood pressure at home with a smile.

👩🏾‍⚕️ WHY CHOOSE US?

Our mission is to deliver compassionate care through person-centered residential and care services that truly empower individuals to lead safe, fulfilling lives. We strive to create a nurturing environment where each person's unique needs, preferences, and dignity are respected, allowing them to thrive and maintain their independence. By providing personalized support, including personal care assistance and specialized support for developmental disabilities, we aim to foster a sense of belonging and well-being for every individual we serve.

our gallery

A young girl rides a tricycle indoors on a polished floor.
Group of diverse women, some in wheelchairs, sharing joy and making heart signs outdoors.
Nurse discussing medical information with elderly couple at home.
A caregiver reads a book to a smiling elderly woman in a cozy room.
Four images of loving moments between people with disabilities and their partners or caregivers.
A young girl arranges colorful foam letters on a table in a classroom.
A child wearing a pink shirt holding a transparent ball, guided by an adult.
Young girl in pink unicorn pajamas playing with cards on a blue cushion.
A young girl smiling on a blue swing at a playground.
Keychain alert for adults with autism, warning of sensory issues and wandering risk.

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Better yet, see us in person!

We love our customers and are dedicated to providing compassionate care. Please feel free to visit us during normal business hours for personal care assistance and support for developmental disabilities.

Newhorizonsrcs.com

Toledo, OH, USA

419-389-7677 Deasia@newhorizonsrcs.com

Hours

Mon

09:00 am – 05:00 pm

Tue

09:00 am – 05:00 pm

Wed

09:00 am – 05:00 pm

Thu

09:00 am – 05:00 pm

Fri

09:00 am – 05:00 pm

Sat

Closed

Sun

Closed

Blog

Privacy Policy

Privacy Policy

Effective Date: 3/10/2025

Last Updated: 2/15/2026

New Horizons Residential & Care Services (“we,” “our,” or “the agency”) is committed to protecting the privacy and confidentiality of our clients, families, employees, and website visitors. As a home and residential care provider serving Toledo, Ohio and surrounding areas, we comply with federal and state privacy regulations.

1. Who We Are

New Horizons Residential & Care Services is a Toledo, Ohio–based provider of:

  • Residential Support Services
  • Respite Care
  • Personal Care Assistance
  • Companionship Services
  • Medicaid Waiver Services

We operate in compliance with:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • Ohio Department of Developmental Disabilities (DODD) regulations
  • Ohio Medicaid (OAC 5160)
  • Passport Waiver
  • MyCare Ohio

2. Information We Collect

A. Information You Provide to Us

When you contact us through our website, we may collect:

  • Name
  • Phone number
  • Email address
  • Service needs information

If you become a client, we may collect additional information required for care and Medicaid compliance, including:

  • Date of birth
  • Medicaid number
  • Service authorizations
  • Individual Service Plan (ISP) information

B. Website Usage Information

Our website may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • General location (city-level data)

This information helps us improve our website and better serve families in Toledo and Northwest Ohio.

3. How We Use Your Information

We use information to:

  • Respond to service inquiries
  • Provide residential and home care services
  • Coordinate with DODD and Medicaid programs
  • Process authorized Medicaid billing
  • Improve our services
  • Comply with state and federal regulations

We do not sell, rent, or trade your personal information.

4. HIPAA & Protected Health Information (PHI)

As a healthcare service provider, we protect Protected Health Information (PHI) under HIPAA.

We:

  • Limit access to authorized staff only
  • Secure paper and electronic records
  • Train employees annually on confidentiality
  • Follow required reporting procedures

We only disclose information when:

  • Authorized in writing by the client or guardian
  • Required for Medicaid billing
  • Required by law
  • Required for health and safety reporting

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Secure documentation systems
  • Password-protected records
  • Limited access controls
  • Incident reporting procedures

6. Your Rights

You have the right to:

  • Request access to your information
  • Request corrections to inaccurate records
  • Request restrictions on certain disclosures
  • File a complaint without retaliation

If you have concerns about privacy practices, you may contact us directly.

7. Third-Party Services

Our website may use third-party services such as:

  • Website hosting (Godaddy)
  • Google Analytics
  • Secure contact form processing

These services may collect limited technical data to improve website functionality.

8. Children’s Privacy

We do not knowingly collect personal information from children without parental or guardian consent.

9. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

10. Contact Us

New Horizons Residential & Care Services

Toledo, Ohio

Phone: 419-389-7677

Email: Deasia@newhorizons.com

Administrator: Deasia Coleman

Copyright © 2026 newhorizonsrcs.com - All Rights Reserved.


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